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  • 48 hours delivery, if you order before 5:00 pm
  • Package collection at one of our 2,500 pickup points
  • Customer satisfaction rate 4.6/5
  • Over 85,000 customers ordered before you
  • 48 hours delivery, if you order before 5:00 pm
  • Package collection at one of our 2,500 pickup points
  • Customer satisfaction rate 4.6/5
  • Over 85,000 customers ordered before you

Complaints procedure

Why us?
  • Trusted Shops certification
  • Free shipping for orders over £40
  • 48 hours delivery, if you order before 5:00 pm
  • 30-day reflection period
  • Package collection at one of our 2,500 pickup points
Helpcenter

Complaints procedure

If a product or delivery fails to meet the required standard, or our services are not to your satisfaction, please feel free to contact Waterpump.co.uk by telephone or email. We will handle your complaint within seven working days and will provide a comprehensive response.

Email: customercare@waterpump.co.uk

Lodging a complaint with an external organisation

You can also lodge a complaint with the European Online Dispute Resolution (ODR) (http://ec.europa.eu/consumers/odr/).