Complaints procedure

If a product or delivery fails to meet the required standard, or our services are not to your satisfaction, please feel free to contact Waterpump.co.uk by telephone or email. We will handle your complaint within seven working days and will provide a comprehensive response.

Email: customercare@waterpump.co.uk

Lodging a complaint with an external organisation

You can also lodge a complaint with the European Online Dispute Resolution (ODR) (http://ec.europa.eu/consumers/odr/).