Complaints procedure

If a product or delivery fails to meet the required standard, or our services are not to your satisfaction, please feel free to contact Waterpump.co.uk by telephone or email. We will handle your complaint within seven working days and will provide a comprehensive response.

Email: customercare@waterpump.co.uk

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/. We do not intend to participate in dispute settlement proceedings before a dispute resolution body.