Owing to the measures relating to the COVID-19 virus and the increase in online orders, the delivery of your package may be delayed during the coming period. In addition, it may also happen that a specific product will temporarily be unavailable/difficult to supply. We will try to indicate the delivery time with each product ordered. If this is the case with regard to your order, we will try to inform you in good time.
UPDATE January 18 2021: At this moment, the delivery of your package will have an extra delay due to the current situation. We are doing our very best to deliver your package as soon as possible, but are unfortunately not in control of the entire situation. If you would like to have more information about your order / delivery, please contact our customer service.
Together with our warehouse and carrier colleagues, we will make every effort to process all orders as smoothly as possible. On delivery, the delivery person will sign for receipt in order to avoid physical contact as much as possible. Signing will take place in your presence as the recipient, and the appropriate distance of 1.5 metres will be observed. The return/trial period of 30 days remains unchanged. If the situation requires, these terms will be adapted in line with instructions given by the government and carriers. We hope that we can count on your understanding during this period of uncertainty. If you have any questions, please contact us by telephone or send us an email. If you leave a voicemail message, we will do our utmost to return your call as soon as possible.
For more up-to-date delivery-related information, please refer to the couriers' websites at:
Our thoughts are with those affected, and we praise the dedication, the expertise, and the work of healthcare workers and everybody else who is striving hard to control this crisis. In the meantime, we hope you will remain healthy and safe, and we look forward to continuing to serve you, our valued customers.