Customer service | now closed
  • 48 hours delivery, if you order before 5:00 pm
  • Package collection at one of our 2,500 pickup points
  • Customer satisfaction rate 4.6/5
  • Over 85,000 customers ordered before you
  • 48 hours delivery, if you order before 5:00 pm
  • Package collection at one of our 2,500 pickup points
  • Customer satisfaction rate 4.6/5
  • Over 85,000 customers ordered before you
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Customer service

Why us?
  • Trusted Shops certification
  • Free shipping for orders over £40
  • 48 hours delivery, if you order before 5:00 pm
  • 30-day reflection period
  • Package collection at one of our 2,500 pickup points
Helpcenter

Customer service

Contact us

You can contact us by telephone and email during office hours. Please check the details below.
All contact information »

About Solver Media

Waterpump.co.uk is part of Solver Media, and has been providing advice and selling water pumps since 2010. Over time, we have become a major supplier of water pumps and accessories for both the consumer and the professional market.
Read more about us »

Customer service

For more information, please select one of the following topics.

Placing an order »

General information about placing an order, entering your details, and selecting a shipping method in this webshop.

Payment »

Everything you need to know about our payment options and security.

Right of withdrawal »

Information about your right of withdrawal as a consumer and our corresponding policy.

About us »

History and background information about Solver Media and Waterpump.co.uk.

Policy

Delivery »

Any information relating to our delivery costs.

Privacy policy »

Your personal data will be safe with us; read more below.

Return / Warranty »

Is your product faulty, or are you not completely satisfied with it? Please refer to our return and warranty policy.

Complaints procedure »

We strive to help customers. In the event of complaints, please read more about the procedure below.

General terms and conditions »

The proverbial small print.

  • 48 hours delivery, if you order before 5:00 pm
  • Package collection at one of our 2,500 pickup points
  • Customer satisfaction rate 4.6/5
  • Over 85,000 customers ordered before you
  • 48 hours delivery, if you order before 5:00 pm
  • Package collection at one of our 2,500 pickup points
  • Customer satisfaction rate 4.6/5
  • Over 85,000 customers ordered before you