Delivery

You will get a Track & Trace link from us. This happens after we give your parcel to the carrier. We cannot control delays caused by the carrier. We can start an investigation if the delay is over 3 working days.

Check your Track & Trace information. This will show what is causing the delay.

We can start an investigation if the shipment is delayed by more than 3 working days.

Have you not received a Track & Trace link? Or do you have another question? Please contact us.

Sometimes the carrier delivers a parcel to the neighbours. Please check with them first. If the parcel is not with your neighbours, contact us. We will start an investigation with the carrier. Please know that this may take up to 9 working days.

Your order may be sent in more than one parcel. Each parcel has its own Track & Trace link. You will receive these links by email. Please check all your Track & Trace codes.

Sorry, it is not possible to choose a delivery date with us.

Shipping is free for all orders over £125.

Please note: We do not ship to Ireland and the UK Islands, like the Channel Islands and Isle of Man.

No, it is not possible to collect orders.

We want to solve this for you quickly. We may send a new part or a new product.

Sending us photos first helps to speed things up. Please send them to [email protected]. Include your order number and name.

For orders under £125, the delivery charge is £9.95.

Please note: We do not ship to Ireland and the UK Islands, like the Channel Islands and Isle of Man.